🔧 Installation, Delivery & Support Policy – Optifuel
At Optifuel, we are committed to providing not only high-quality EV and solar products, but also clarity and peace of mind throughout the customer journey.
⚠️ Installation Disclaimer
Certain products sold by Optifuel (such as EV chargers, hybrid inverters, and battery storage units) must be installed by a qualified electrician or certified installer.
Improper installation can:
Void the manufacturer’s warranty
Present a safety risk
Prevent the unit from functioning correctly
Please consult a professional prior to installation. If in doubt, message us—we’re happy to advise before purchase.
🚚 Pallet Delivery Terms (For Large Items)
For large items such as solar panels or battery systems, we use pallet courier services to ensure safe delivery.
Please note:
The delivery area must be accessible by a pallet truck
Someone must be available to receive the delivery
Missed deliveries may incur a redelivery fee
Check goods upon arrival and notify us within 24 hours of any visible damage
We aim to dispatch all pallet items same-day if ordered before 11 AM (Mon–Fri).
💬 Customer Support Commitment
We aim to respond to all enquiries within 1 working day (Mon–Fri).
For product compatibility, wiring requirements, or general questions:
Message us via eBay Messages anytime
Our UK-based support team is here to help with pre-sale and post-sale advice
🌱 Environmental Commitment
As a green energy supplier, Optifuel is committed to responsible sourcing and sustainability.
Our packaging is kept minimal and recyclable where possible
We support WEEE-compliant product recycling
We encourage responsible disposal of old electronics and batteries
Solar and EV solutions we offer are chosen with environmental impact in mind